An always-on text channel for routine
Provides an always-on text channel for routine customer questions.
Business · GeorgiaTalk with the team Verizon Business Assistant
Business Assistant
A generative-AI text assistant that answers common customer questions and escalates unknown questions to designated employees.
Highlights
What stands out.
AI-assisted work
Escalates when the assistant does not know an approved answer.
Reporting on interactions, response rates and
Includes reporting on interactions, response rates and frequent questions.
A closer look
See the real product, interface or service architecture.
Business application
01 / 03Everyday business operations
An Atlanta contractor answering service-area, scheduling and preparation questions by text.
Business application
02 / 03Retail and customer locations
A Georgia restaurant responding to hours, menu and accessibility questions.
Business application
03 / 03Mobile professionals
A medical or professional office handling approved non-sensitive FAQs while escalating exceptions.
Specifications
Details that matter.
- SMS-based generative AI chatbot
- SMS-based generative AI chatbot
- Knowledge can be added
- Knowledge can be added from Q&A pairs, PDFs or webpages
- Support
- Up to 10 designated Team Members under current support guidance
- Available to U
- Available to U.S. small and medium businesses
- Reporting and analytics
- Real-time and historical reporting
Verizon Business in Georgia